Terms and Conditions

We really do not like 'Terms and Conditions' as much as you do. But unfortunately they are a reality and a part of business, so we'll keep them as straightforward as possible.

This document defines the terms and conditions of our working relationship. Unless otherwise agreed to in writing by both the parties, by placing an order with Ramashapa (I.T), you confirm that you are in agreement with and bound by the terms and conditions below.



Definitions

As used herein and throughout this Agreement:

“Agreement” means the entire content of this Basic Terms and Conditions document, the Proposal document(s), Schedule(s), together with any other Supplements designated below, together with any exhibits, schedules or attachments hereto.

“Content” means all materials, information, photography, writings and other creative content.

“Deliverables” means the services and work product specified in the Proposal to be delivered by Ramashapa (I.T) to the CLIENT, in the form and media specified.

“Services” means all services and the work product to be provided to Client by Ramashapa (I.T) as described and otherwise further defined.

“Trademarks” means trade names, words, symbols, designs, logos or other devices or designs used in the Final Deliverables.

“Ongoing Management” means the ongoing work to keep the website functioning and secure. This includes, but is not limited to: data management, backups, maintenance, upgrades and software patches.




General Terms

Service you can Trust

Ramashapa (I.T)'s number one priority is to offer the CLIENT a professional web service, which may include, but is not limited to web design, hosting, domain registration/renewal, maintenance, online advertising management, search engine optimisation, social media marketing and graphic design.

Authorisation

The CLIENT authorises Ramashapa (I.T) to perform the services outlined in this agreement on the CLIENTS’ behalf, which may include, but is not limited to, registering their domain, accessing their hosting account and disk space, creating databases and applications, managing their online advertising, and submitting their project to search engines.

Agreement Scope

Services supplied, costs and rates are limited to what is specifically set forth in the service package agreement. Any additional services will require an additional agreement. Our agreement is for the full package containing various services.

Should the CLIENT not utilise all services offered within the complete package, the CLIENT will still be liable for the full payment for the complete package.

Costs and Fees

Changes and additions outside of the scope of this document will be quoted and invoiced to the CLIENT. The CLIENT will be advised of all costs, changes and additions before commencement of the additional work. Fees for professional services do not include outside purchases such as, but not limited to, software licensing, copyright licensing, photography, color printouts, illustrations or courier service. Additional expenses are itemised on each invoice.

Production Schedules

Production schedules will be established and adhered to by both the CLIENT and Ramashapa (I.T) Where production schedules are not adhered to by the CLIENT, final delivery date or dates will be adjusted accordingly. Additional costs may be charged for CLIENT delays, if the delays result in an increase in time to manage or deliver the services.

Payment

The CLIENT agrees to pay Ramashapa (I.T) in accordance with the terms specified in each proposal/estimate. Payment will be due from the date of signing the agreement.

If the CLIENT fails to pay any invoice, Ramashapa (I.T) reserves the right to withdraw the website and associated materials or refuse completion and/or delivery of work until past due balances are paid. All materials or property belonging to the CLIENT, as well as work performed, may be retained as security until all just claims against the CLIENT are satisfied. The CLIENT is responsible for any debt collection, legal or court fees which may come due.

In the event of cancellation of the project prior to completion, the CLIENT will be liable for 1 month's payment as per the 30 day cancellation notice.

Confidentiality

Ramashapa (I.T) will not disclose to any third party or use, other than for the purposes of this agreement, any knowledge or information imparted to or obtained by it during or in connection with the fulfilment of this agreement, which is of a secret or confidential nature relating to the business, equipment, processes, products, services or business strategies offered or employed by the CLIENT. This obligation of confidence will cease to apply in relation to information that Ramashapa (I.T) is required to disclose by any law, or which becomes part of the public domain other than as the result of a breach by Ramashapa (I.T) of its obligations of confidence under this Agreement.

Outsourcing

If needed, Ramashapa (I.T) reserves the right to outsource any specific project requirements to insure that the terms of this agreement are met. Any subcontractors or external suppliers will be bound to the terms of this agreement.

Promotion

Ramashapa (I.T) is confident that the CLIENT’s expectations will be exceeded and as such is notifying the CLIENT that Ramashapa (I.T) reserves the right to use the CLIENT’s website, associated graphics and any unused ideas and development in the promotion of Ramashapa (I.T) services or any design competitions. CLIENT agrees to allow Ramashapa (I.T) to retain a credit and link from the footer of the website.

Copyright

The CLIENT is responsible for all trademark, servicemark, copyright and patent infringement clearances. The CLIENT is also responsible for arranging, prior to publication, any necessary legal clearance of materials Ramashapa (I.T) uses for this project. The CLIENT indemnifies Ramashapa (I.T) against any loss or damage arising directly or indirectly from any unauthorised use of photographs, text, or other Intellectual Property not under copyright ownership of the CLIENT.

Ownership / Project Copyright

Ramashapa (I.T) reserves all rights over working source files, databases and owns full ownership of the website and design. The CLIENT will not have access to the Control Panel, Database or FTP, unless otherwise agreed to.

Open Source Software

Ramashapa (I.T) makes extensive use of open source software and components to supply websites and services to the CLIENT. Ramashapa (I.T)will not charge additional licensing fees on open source software.

The CLIENT indemnifies Ramashapa (I.T) against any loss or damage arising directly or indirectly from any failure of software supplied to the CLIENT.

All software and components not developed by Ramashapa (I.T) retain the original license and terms associated with them. Ramashapa (I.T) cannot assign any rights to the CLIENT and the CLIENT agrees to be bound by the original Author’s terms.

Force Majeure

Ramashapa (I.T) shall not be deemed in breach of this Agreement if Ramashapa (I.T) is unable to complete the Services or any portion thereof by reason of fire, earthquake, labor dispute, act of God, death, illness or incapacity of Ramashapa (I.T) or any local, provincial, national or international law, governmental order or regulation or any other event beyond Ramashapa (I.T) ’s control (collectively, “Force Majeure Event”). Upon occurrence of any Force Majeure Event, Ramashapa (I.T) shall give notice to the CLIENT of its inability to perform or of delay in completing the Services and shall propose revisions to the schedule for completion of the Services.

Limitation of Liability

The services and the work product of Ramashapa (I.T) are sold “as is.” In all circumstances, the maximum liability of its Designers, Directors, Officers, Employees, Design Agents and Affiliates (“Ramashapa (I.T) (Pty)Ltd parties”), to the CLIENT for damages for any and all causes whatsoever, and the CLIENT’s maximum remedy, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to the net cost of this project as specified in this Agreement. In no event shall Ramashapa (I.T) be liable for any lost data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or relating to the materials or the services provided by Ramashapa (I.T) even if Ramashapa (I.T)has been advised of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy.

Termination / Cancellation

Either party may terminate this Agreement by giving 30 days written notice to the other of such termination. The CLIENT will be liable for final payment during the 30 days notice period and all other outstanding balances. The CLIENT shall assume responsibility for collection of all legal fees necessitated by default in payment.

Domain Names

All domain names are legally owned by the CLIENT. All domain name registrations are subject to availability and registration rules. Ramashapa (I.T) will manage the domain name(s) on behalf of the CLIENT unless the CLIENT requests in writing that the CLIENT manages their own domain(s) and payment of fees.

Ramashapa (I.T) is an Accredited Registrar with the ZA Registry in South Africa.

The CLIENT indemnifies Ramashapa (I.T) against any loss or damage arising directly or indirectly from any failure of services related to domain renewals, registrations, domain name trademarks.

Hosting

Ramashapa (I.T) will offer the suggested hosting package required for the CLIENT's project. The exact package required will determine the monthly cost. Due to website growth, disk-space and an increase in traffic, the CLIENT will be responsible for any over-usage, charged per GB for Traffic & per 10mb for Disk Space.

Should the CLIENT decide to make use of their own hosting provider, the CLIENT will be responsible for contacting the chosen host for support relating to hosting matters & ensure that Ramashapa (I.T) will have the correct hosting environment needed for the project. Ramashapa (I.T) will charge for costs incurred liaising with the hosting company and supporting the CLIENT with hosting related issues. Ramashapa (I.T) will charge for costs incurred due to differences in hosting environment if installation and management exceeds standard time frames.

Browser Variance

Our websites are optimised for XHTML compliant browsers and adjusted to support the latest versions of Google Chrome, Mozilla Firefox & Internet Explorer (IE). We test using the browsers that are statistically the most commonly used. Layout and aesthetic elements may change or degrade in some browsers.

Colours

Website visitors use different monitors with different settings. Colours and image quality of the website including graphics and photography will shift between computers and monitors.

Testing and Acceptance of the Website

Once the project has, in the opinion of Ramashapa (I.T) been completed, Ramashapa (I.T) will notify the CLIENT either verbally or in writing, and provide the CLIENT with an opportunity to test and review the website. If the CLIENT determines that the website does not comply with the Project Components agreed to in this document, Ramashapa (I.T) agrees to carry out any necessary and reasonable modifications.

Client Responsibilities

If the CLIENT or an agent of The CLIENT other than Ramashapa (I.T) attempts to update, edit or alter the site’s template, infrastructure, source files or hosting management in a way that causes damage to individual pages or the site’s architecture, time to repair web pages will be assessed at our STANDARD or OVERTIME hourly rate, and is an additional cost above the costs outlined in the agreement.

Errors and Omissions

It is Ramashapa (I.T)’s responsibility to carefully check for accuracy in all respects, ranging from spelling, technical illustrations and ensure an overall error free environment. However Ramashapa (I.T) is not liable for errors or omissions. The CLIENT indemnifies Ramashapa (I.T) against any loss or damage arising directly or indirectly from any errors and omissions.

Updates/Changes

Ramashapa (I.T) offers Monthly Maintenance as set out in the service package agreement. Ramashapa (I.T) will ensure that any maintenance work is attended to within 48 working hours from date of receiving the instructions from the CLIENT.

Copy

All text must be supplied in digital format that can be copied and pasted. Ramashapa (I.T) will not re-type/type-out any text found in any non-editable file format.

Images

Graphics and photographs are to be supplied in digital format on EMail, File Transfer, Flash Drive. Photographs must not exceed a file size of 2mb each (unless by prior arrangement). Larger files will incur an extra cost due to increased time in processing.

Branding

All logos and branding must be provided in an industry standard vector format.

Spam

In order to reach your clients, you may wish to send out a monthly newsletter, with a link to your new website, of course. Never send out mass emails using regular mail programs. Always make use a an email service like Mailchimp ( https://mailchimp.com ) which is free for limited mail sending and can be used with templates to look professional.

When sending out mass emails you do not want to be seen as spam or blacklisted, so please always follow these guidelines:

• You need to ensure that you receive explicit permission from the recipients of your mailing list that you may send them mail and ensure that you are able to prove that they have signed up.

• NEVER buy or take over a mailing list. Even if it is given or sold to you with the promise or guarantee that the recipients all opted in to receive commercial communication. Recipients of the list, if they did opt in, would have done so to receive mail from a specific company, about specific topics. None of the recipients of the list would have signed up to receive mail from your company, about your product. The list will not be legitimate and will lead to spam complaints.

• Include an unsubscribe option in each mail, ensure that the functionality is tested regularly and in working order.

• Ensure that your list is kept up to date. Also perform regular maintenance to remove email addresses for which the list is receiving bounce messages. Receiving bounce emails could indicate that the address no longer exists. Should the address ever be reactivated, it may belong to a completely different recipient, which means your opt-in confirmation from the previous client is not valid.

• Be transparent - provide explicit information on who you are, what you provide and what the customer can expect to receive from you in the commercial mail. This would avoid confusion and cut down on spam complaints.

• Be accessible. Ensure that the contact email addresses and contact details you provide in all communication and on your website are in working order and regularly monitored.

What are the industry best practices, regarding spam, which I should follow?

https://hetzner.co.za/help-centre/email/what-are-the-industry-best-practices-regarding-spam-which-i-should-follow/