Terms and Conditions

01About these terms

These terms apply to your use of the Ramashapa Information Technology website and to the services we provide. By using this website, or by accepting a quote or proposal from us, you agree to them. If you do not agree, please do not use the website or our services.

“We”, “us” and “Ramashapa IT” mean Ramashapa (Pty) Ltd., trading as Ramashapa Information Technology. “You” means the person or business using the website or buying from us.

02Our services

We provide website design, web development, e-commerce development, mobile app development, email and web hosting, managed IT support, cloud migration and cybersecurity. Descriptions on this website are a summary. What we deliver to you is set out in the written quote, proposal or agreement we issue for your project.

03Quotes and scope

A quote is based on the scope, features and content described in it and stays valid for the period stated on it. Work outside that scope, including additional pages, features, revisions beyond those agreed, or changes in direction after sign-off, is quoted and agreed separately before we begin it.

Timelines depend on you supplying content, feedback and approvals on time. If these are delayed, delivery dates move accordingly.

04Fees and payment

Fees are as set out in your quote or invoice, in South African rand, and unless stated otherwise are exclusive of VAT. Payment terms, including any deposit or milestone payments, are stated on the quote or invoice.

We may pause work, or suspend hosting and related services, on accounts that are overdue, and may charge interest on late payments at the rate permitted by law. Recurring services such as hosting, email and support are billed in advance for the period stated.

05Your responsibilities

• Give us accurate, complete information and content when we ask for it.
• Make sure you own, or have permission to use, all text, images, logos, video and other material you supply.
• Review and approve work promptly at each stage.
• Keep your passwords and account access secure, and tell us promptly if you suspect they have been compromised.
• Use the services lawfully.

06Intellectual property

You keep ownership of the content and brand material you supply. Unless your quote says otherwise, ownership of the custom design and code we create for you passes to you when we have been paid in full for it.

We keep ownership of our pre-existing tools, code libraries, frameworks and know-how, and you receive the right to use them as part of your finished project. Third-party material, such as stock images, fonts, plugins and themes, stays under its own licence.

Unless you tell us otherwise in writing, we may show the finished project, with your name, in our portfolio and marketing. The design of this website, our logo and our written content belong to us and may not be copied without our permission.

07Third-party services

Many projects rely on services we do not own or control, such as domain registries, payment gateways, couriers, app stores, cloud platforms and software licences. These are governed by their own terms and prices, which can change. We are not responsible for outages, changes or decisions made by those providers, but we will help you respond to them.

08Hosting, email and support

We work to keep hosted websites and email available and secure, but we cannot guarantee uninterrupted service. Backups are a safeguard and do not replace your own copies of important data. You may not use our hosting or email to send spam, host unlawful or infringing material, or attack or disrupt other systems, and we may suspend a service that is used this way.

09Using this website

You may browse and use this website for lawful purposes. You may not try to gain unauthorised access to it, interfere with its operation, or copy or scrape its content in bulk. We try to keep the information on it accurate, but it is provided for general information and may change without notice.

Links to other websites, including client websites on our Projects page, are provided for convenience. We are not responsible for their content.

10Confidentiality

We treat the non-public business information you give us as confidential and use it only to deliver your project. This does not apply to information that is already public, that we learn from someone else lawfully, or that we must disclose by law.

11Warranties and liability

We will perform our services with reasonable skill and care. Beyond that, and to the extent the law allows, this website and our services are provided without any other warranty, including that they will be error-free, uninterrupted or fit for a particular purpose.

To the extent the law allows, we are not liable for indirect or consequential loss, including lost profit, lost revenue, lost data or loss of goodwill. Our total liability for any claim relating to a service is limited to the fees you paid us for that service in the three months before the claim arose.

Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 or any other law that cannot be excluded, or limits liability for gross negligence or fraud.

12Indemnity

You agree to protect us against claims by third parties arising from content you supplied, or from your use of the services in breach of these terms or the law, for example a claim that material you gave us infringes someone else’s rights.

13Cancellation and termination

Either of us may end a project or service by written notice. If you cancel, you pay for the work completed and any costs we have already committed to on your behalf up to the date of cancellation. Recurring services continue until cancelled, and notice periods are stated in your quote or agreement.

We may end a service immediately if you materially breach these terms and do not fix the breach within a reasonable time after we notify you.

14Privacy

How we collect and use personal information is explained in our Privacy Policy, which forms part of these terms.

15Electronic communications

You agree that we may communicate with you, and conclude agreements with you, by email, website forms and messaging apps, as the Electronic Communications and Transactions Act 25 of 2002 allows. A message sent to the email address you gave us is treated as received when it is sent.

16Governing law

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute. We would always prefer to resolve a disagreement by talking first, so please contact us before taking any formal step.

17Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last changed. A change does not affect a quote or agreement already accepted, unless you agree to it.

18Contact us

Ramashapa (Pty) Ltd., trading as Ramashapa Information Technology
Email: hello@ramashapa-it.com
Phone and WhatsApp: 078 421 1945