Privacy Policy

01Who we are

Ramashapa (Pty) Ltd., trading as Ramashapa Information Technology (“Ramashapa IT”, “we”, “us”), builds websites, apps and online stores, and provides hosting, email, managed IT, cloud migration and cybersecurity services from South Africa.

For the purposes of the Protection of Personal Information Act 4 of 2013 (“POPIA”), we are the responsible party for the personal information we collect through this website and in the course of our work. You can reach us at hello@ramashapa-it.com.

02What we collect

We collect only what we need to respond to you and to do the work you ask us to do:

• Contact form details: your first and last name, email address, phone number (optional), the service you are interested in, your budget range (optional) and the message you write.
• Correspondence: emails, WhatsApp messages and phone calls between you and us.
• Project and client information: business details, content, credentials and files you give us so we can deliver, host and support your project.
• Invoicing details: the business and billing details needed to quote and invoice you.
• Technical and usage data: your IP address, browser and device type, the pages you view and how you arrived at them, collected through cookies and analytics tools.

03How we use it

• To answer enquiries and prepare quotes and proposals.
• To design, build, host, support and maintain your project.
• To invoice you and keep the records the law requires.
• To keep our website secure and to understand how it is used so we can improve it.
• To contact you about your project or service. We only send marketing messages if you have asked for them or the law allows it, and you can opt out at any time.

We do not sell your personal information.

04Why we may process it

POPIA allows us to process personal information on a limited number of grounds. We rely on:

• your consent, for example when you send us a message through the contact form;
• the need to take steps at your request before a contract, and to perform a contract with you;
• our legal obligations, such as tax and accounting records;
• our legitimate interests in running a secure business and improving our website, where these do not outweigh your rights.

05Cookies and analytics

This website uses Google Analytics, a web analytics service provided by Google, to measure visits and understand which pages are useful. Google Analytics uses cookies and similar technologies to collect usage data, which Google processes on our behalf.

We also verify ownership of this website with Google Search Console, which does not collect information about you. Fonts are loaded from Google Fonts, so your browser connects to Google’s servers when a page loads.

You can block or delete cookies in your browser settings, or install the Google Analytics opt-out add-on. The website still works if you do.

06Who we share it with

We share personal information only where it is needed to run our services, and only with providers who must protect it. These include:

• Formspree, which receives and delivers the messages sent through our contact form.
• Google, for analytics, search verification and fonts.
• Meta (WhatsApp), if you contact us through the WhatsApp button.
• Hosting, domain, email and payment providers, where we use them to deliver your project.
• Professional advisers and authorities, where the law requires or allows it.

We may also disclose information to protect our rights, or if the business is sold or restructured, in which case your information stays protected under this policy.

07Sending information outside South Africa

Some of the providers above store or process information on servers outside South Africa. Where that happens, we take reasonable steps to make sure the information is protected to a standard comparable with POPIA, as section 72 of the Act requires.

08How long we keep it

We keep personal information only for as long as we need it for the purpose it was collected, or for as long as the law requires. Enquiries that do not lead to a project are deleted after a reasonable period. Client and accounting records are kept for the periods set by tax and company law. When information is no longer needed, we delete or de-identify it.

09How we protect it

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls and backups. No system is completely secure. If a breach affects your personal information, we will notify you and the Information Regulator as POPIA requires.

10Your rights

Under POPIA you may ask us to:

• confirm whether we hold personal information about you, and give you a copy;
• correct or update information that is inaccurate or out of date;
• delete information we are no longer entitled to keep;
• stop using your information for direct marketing, or object to other processing;
• withdraw consent you previously gave, without affecting processing already done.

Email hello@ramashapa-it.com and we will respond within a reasonable time. We may need to confirm your identity first.

11Complaints

If you believe we have handled your personal information unlawfully, please tell us first so we can put it right. You also have the right to complain to the Information Regulator (South Africa) at inforegulator.org.za.

12Children

Our services are for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us information, contact us and we will delete it.

13Links to other websites

Our Projects page links to websites we have built for clients, and our footer links to our social media pages. Those sites have their own privacy practices, which we do not control.

14Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. If a change is significant, we will say so on this website.

15Contact us

Ramashapa (Pty) Ltd., trading as Ramashapa Information Technology
Email: hello@ramashapa-it.com
Phone and WhatsApp: 078 421 1945